FAQ
Welcome to Belleza Cosmetics' FAQ page! Here, you'll find answers to common questions about our products, services, and policies. If you don’t see your question here, feel free to contact us at support@bellezacosmetics.in
General Questions
1. What is Belleza Cosmetics?
Belleza Cosmetics is a brand dedicated to offering innovative, high-quality beauty and skincare products designed to simplify your routine and enhance your natural glow.
2. Where can I buy Belleza Cosmetics products?
You can shop all our products exclusively on our website at www.bellezacosmetics.in
Shipping & Delivery
3. How long does shipping take?
Orders are typically delivered within 3-7 business days, depending on your location:
- Metro Cities: 3-5 business days
- Non-Metro Cities and Rural Areas: 5-7 business days
4. Do you offer international shipping?
Currently, we only ship within India. Stay tuned for updates as we expand our shipping options.
5. How can I track my order?
Once your order is shipped, you will receive an email or SMS with a tracking number. Use this to track your shipment on our courier partner's website.
Returns & Refunds
6. Can I return a product?
Yes, you can return products within 7 days of delivery if they are unused, unopened, and in their original packaging. For more details, refer to our Returns Policy.
7. How do I get a refund?
Once we receive and inspect your returned product, refunds will be processed within 5-10 business days to your original payment method.
8. What should I do if I receive a damaged product?
If your product arrives damaged, please contact us within 48 hours of delivery at support@bellezacosmetics.in with photos of the damaged item. We’ll arrange for a replacement or refund.
Payments
9. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards
- UPI
- Net Banking
10. Is my payment information secure?
Absolutely. We use secure payment gateways with encryption to protect your data.
Product Information
11. Are your products cruelty-free?
Yes! All Belleza Cosmetics products are 100% cruelty-free and not tested on animals.
12. How do I know which product is right for me?
Each product page includes detailed descriptions and usage instructions. If you need personalized recommendations, contact us at support@bellezacosmetics.in.
Account & Orders
13. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your details, and enjoy a faster checkout experience.
14. Can I cancel or modify my order?
You can cancel or modify your order within 2 hours of placing it. Contact us at support@bellezacosmetics.in immediately for assistance.
Contact Us
15. How can I reach customer support?
You can email us at support@bellezacosmetics.in. We’re available Monday to Saturday, 10:00 AM to 6:00 PM IST.
16. What if I have a question that’s not listed here?
No worries! Reach out to us at support@bellezacosmetics.in, and our team will be happy to assist you.
Thank you for choosing Belleza Cosmetics. We’re here to make your beauty journey effortless and enjoyable!